> ## Documentation Index
> Fetch the complete documentation index at: https://docs.arcbeam.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help with Arcbeam and contact our team

Need help with Arcbeam? We're here to assist you with any questions, issues, or feedback you may have.

## Contact Support

For technical support, questions, or assistance with your Arcbeam implementation, reach out to our team:

**Email:** [support@arcbeam.ai](mailto:support@arcbeam.ai)

When contacting support, please include:

* A description of your issue or question
* Steps to reproduce (if reporting a bug)
* Your Arcbeam version and environment details
* Relevant error messages or screenshots
* Trace IDs if related to specific traces

## Documentation Resources

Before reaching out, you may find answers in our documentation:

<CardGroup cols={2}>
  <Card title="Quickstart" icon="rocket" href="/v0/quickstart">
    Get started with Arcbeam in 5 minutes
  </Card>

  <Card title="Sending Traces" icon="paper-plane" href="/v0/setup/connect-your-ai-system">
    Learn how to instrument your application
  </Card>

  <Card title="Troubleshooting" icon="wrench" href="/v0/deployment/troubleshooting">
    Common issues and solutions
  </Card>

  <Card title="Glossary" icon="book" href="/v0/resources/glossary">
    Terminology and definitions
  </Card>
</CardGroup>

## Common Support Topics

### Technical Issues

If you're experiencing technical problems:

1. Check the [Troubleshooting guide](/v0/deployment/troubleshooting) for common solutions
2. Verify your API key and configuration are correct
3. Check your network connectivity to the Arcbeam platform
4. Review application logs for error messages

### Feature Requests

Have an idea for a new feature or improvement? We'd love to hear from you! Send your suggestions to [support@arcbeam.ai](mailto:support@arcbeam.ai) with:

* A description of the feature
* Your use case and how it would help
* Any relevant examples or mockups

### Security & Privacy

For security-related questions or to report a vulnerability, please contact [support@arcbeam.ai](mailto:support@arcbeam.ai) with "SECURITY" in the subject line.

## Response Times

Our support team typically responds within:

* **General inquiries:** 1-2 business days
* **Technical issues:** 1-2 business days
* **Critical production issues:** We prioritize these and respond as quickly as possible

<Note>
  Response times may vary based on complexity and current support volume. We appreciate your patience.
</Note>

## Community

Stay updated with Arcbeam:

* **GitHub:** [github.com/arcbeam](https://github.com/arcbeam) - View our open source repositories
* **LinkedIn:** [linkedin.com/company/arcbeam](https://linkedin.com/company/arcbeam) - Follow us for updates and news

## Self-Hosted Support

Running Arcbeam on your own infrastructure? Check out:

* [Installation Guide](/v0/quickstart) for setup instructions
* Email [support@arcbeam.ai](mailto:support@arcbeam.ai) for self-hosted deployment assistance

## Additional Resources

<CardGroup cols={2}>
  <Card title="API Documentation" icon="code" href="/v0/core-concepts/observability">
    Complete reference for trace attributes and configuration
  </Card>

  <Card title="Data Sources" icon="database" href="/v0/setup/add-data-sources">
    Learn how to connect your vector databases
  </Card>
</CardGroup>