Contact Support
For technical support, questions, or assistance with your Arcbeam implementation, reach out to our team: Email: support@arcbeam.ai When contacting support, please include:- A description of your issue or question
- Steps to reproduce (if reporting a bug)
- Your Arcbeam version and environment details
- Relevant error messages or screenshots
- Trace IDs if related to specific traces
Documentation Resources
Before reaching out, you may find answers in our documentation:Quickstart
Get started with Arcbeam in 5 minutes
Sending Traces
Learn how to instrument your application
Troubleshooting
Common issues and solutions
Glossary
Terminology and definitions
Common Support Topics
Technical Issues
If you’re experiencing technical problems:- Check the Troubleshooting guide for common solutions
- Verify your API key and configuration are correct
- Check your network connectivity to the Arcbeam platform
- Review application logs for error messages
Feature Requests
Have an idea for a new feature or improvement? We’d love to hear from you! Send your suggestions to support@arcbeam.ai with:- A description of the feature
- Your use case and how it would help
- Any relevant examples or mockups
Security & Privacy
For security-related questions or to report a vulnerability, please contact support@arcbeam.ai with “SECURITY” in the subject line.Response Times
Our support team typically responds within:- General inquiries: 1-2 business days
- Technical issues: 1-2 business days
- Critical production issues: We prioritize these and respond as quickly as possible
Response times may vary based on complexity and current support volume. We appreciate your patience.
Community
Stay updated with Arcbeam:- GitHub: github.com/arcbeam - View our open source repositories
- LinkedIn: linkedin.com/company/arcbeam - Follow us for updates and news
Self-Hosted Support
Running Arcbeam on your own infrastructure? Check out:- Installation Guide for setup instructions
- Email support@arcbeam.ai for self-hosted deployment assistance